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The Sebel Auckland Viaduct Harbour, Auckland
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Key details
About the Hotel
85-89 Custom Street West,
Auckland,
New Zealand,
1010,
Auckland Region
The Sebel Auckland Viaduct Harbour is situated at the waters edge in Auckland's Central Business District. This 4.5-star hotel features luxury suites with breathtaking views of the marina and city skyline. Guests appreciate its proximity to local attractions and dining options. Ideal for both business travelers and leisure seekers, the hotel merges comfort with convenience.
Location
Positioned in Auckland's vibrant Central Business District, The Sebel is adjacent to a wealth of shops, restaurants, and attractions. The hotel is a short walk from notable sites like the Sky Tower and Auckland War Memorial Museum. Direct access to the harbour walkway allows guests to explore the waterfront. Private parking is available for those traveling by car.
Rooms
The hotel offers 116 air-conditioned rooms that include full kitchens and separate living areas. Each suite features luxury amenities such as flat-screen TVs, iPod docking stations, and private bathrooms complete with heated towel rails. Many accommodations provide views of the harbour or city, enhancing the guest experience. Laundry facilities are available in select apartments, adding to the convenience for longer stays.
Eat & Drink
Mecca Restaurant and Bar, located within The Sebel complex, provides guests with alfresco dining options and a menu inspired by European and Mediterranean cuisine. Cooked-to-order breakfasts are served on weekdays, and in-room dining options are available for guests seeking privacy or relaxation. The hotel’s location allows easy access to multiple restaurants and bars in the vibrant Viaduct area.
Leisure & Business
The hotel features recreational amenities including an indoor swimming pool, hot tub, and a fitness center. Business travelers can take advantage of the conference spaces and meeting rooms available for events and gatherings. Convenient amenities such as wireless Internet access and express check-in/out enhance the overall guest experience. Safety features like fire extinguishers and security systems ensure a secure stay.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning Marina View
“Our room on the third floor boasted an incredible marina view, complete with a small balcony to enjoy the scenery.” view full review
Home Away from Home
“The spacious unit featured a fully equipped kitchen and laundry facilities, perfect for our need to travel light!” view full review
Comfortable Space
“The living area was generous in size, allowing us to relax and unwind comfortably during our stay.” view full review
Refreshing Showers
“The bathroom was well-appointed, and the shower had excellent pressure, making for a refreshing experience after a long day.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Lift
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Dryer
Cookware/ Kitchen utensils
Services
Laundry
Dry cleaning
Children
Cots
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
85-89 Custom Street West,
Auckland,
New Zealand,
1010,
Auckland Region
Map view
85-89 Custom Street West,
Auckland,
New Zealand,
1010,
Auckland Region
City landmarks
Tower
SkyTower
730 m
Park
Auckland War Memorial Museum
2.3
km
Viaduct Harbour Ave
Viaduct Harbour
770 m
Gallery
Auckland Art Gallery Toi o Tamaki
1.3
km
Square
Aotea Square
1.2
km
Theatre
Aotea Centre
920 m
Stadium
Spark Arena
1.5
km
Park
Albert Park
1.3
km
Event hall
SKYCITY Auckland Convention Centre
920 m
Public Building
Auckland Town Hall
1.3
km
Auckland CentralNew Zealand
Queen Street
1.1
km
Square
Takutai Square
610 m
Harbour
Queens Wharf
610 m
Shopping Area
Victoria Park Market
1.1
km
Level 3 130 Quay Street Waitemata Harbour
Britomart
620 m
Square
Vulcan Lane
1.3
km
Square
Wynyard Quarter
690 m
Queen Street Aotea Square
Statue of Sir Dove-Myer Robinson
710 m
Church
St Matthew-in-the-City Church
760 m
Bridge
Auckland Harbour Bridge
2.1
km
Queens Wharf Auckland Harbourfrony
The Lighthouse by Michael Parekowhai
620 m
Event hall
SKYCITY Auckland
800 m
Library
Central City Library
1.3
km
Nearby
Museum
New Zealand Maritime Museum
200 m
Church
St Patrick's Cathedral
320 m
Event hall
ANZ Viaduct Events Centre
470 m
Harbour
Princes Wharf
350 m
Bridge
Wynyard Crossing
380 m
Ferry Building 99 Quay Street
Ferry Building
340 m
Auckland CentralNew Zealand
Coast-to-Coast Walkway
170 m
Restaurants
Monsoon Poon
300 m
Hobson St.
Oyster and Chop
140 m
95-97 Customs Street West Market Sqaure
Giraffe Restaurant
90 m
85-87 Customs Street West Viaduct Harbour
The Fox
90 m
85-87 Customs Street West Viaduct Basin
Frida Cocina Mexicana & Tequila Bar
80 m
85-89 Customs Street West Viaduct Basin
The V Grill
270 m
95-97 Customs Street West
The Viaduct Grill
90 m
99 Customs Street West Unit J
The Parasol & Swing Company
120 m
7 / 204 Quay Street
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Great location
Large fridge in room
Expensive dining
Inexperienced wait staff
6.6/10
Nice
Rooms
7.1
Location
8.3
Service
7.4
Dining
5.0
Guest reviews
6.6/10
based on 9 reviews
7.7
7.7/10 based on 1522 reviews
Julian
United Kingdom,
April
2024
5.2/10
The hotel offers a great view over the Basin, although the rooms are in need of serious renovation and proper cleaning. The location is unbeatable for access to all the restaurants on the waterfront and the city center, but prices are relatively high. The dining experience could be improved as it is overpriced with poor quality food.
Rooms
5.0
The rooms had a great view over the Basin, but are very tired and in need of serious renovation. They were tidy and clean, but a little outdated.
Service
7.0
The staff were very attentive and welcoming, sorting out any issues promptly.
Location
8.0
The location is unbeatable, looking straight out at the restaurants on the viaduct and offering easy access to major roads.
Dining
5.0
The dining experience was farcical with eye-watering expensive and horrible food. Better options available in nearby restaurants.
Facilities
5.0
Facilities such as dry cleaning and laundry were available but lacked value for money.
Peter
United States,
February
2024
7.6/10
I had a thoroughly enjoyable stay at the hotel. The rooms were excellent, overlooking the multi-storey car park, offering a spacious layout with convenient amenities like a large fridge, cooktop, dining table, and washer/dryer. Being a one-bedroom unit, I could easily close the door for privacy.
Rooms
9.0
The rooms were excellent and thoroughly enjoyable, equipped with great amenities.
Service
8.0
The service was very nice, with capable and efficient staff who were extremely helpful. Despite looking a bit tired, the staff was lovely and attentive, making the stay pleasant.
Location
10.0
The location of the hotel was amazing, right on the harbor with direct access to restaurants and bars. Being on the viaduct promenade, it provided easy access to various dining options and shops, making it a prime spot to explore the area.
Dining
5.0
The dining experience was disappointing, with eye-wateringly expensive options and inexperienced wait staff. The food quality was poor, impacting the overall satisfaction of the stay.
Facilities
8.0
The hotel offered great facilities, including dry cleaning and laundry services, adding convenience to the stay.
Great location
Expensive dining
J.
United States,
January
2024
7.0/10
My stay at the hotel was a mixed experience. The rooms were equipped with a washing machine and dryer, which was very convenient at the end of my holiday. They were clean and comfortable, but unfortunately not soundproof. The service was a bit lacking as they attempted to charge for the room on the last night, but overall, they were nice and helpful. The location was excellent, with a view over the marina at Viaduct Harbour from my room. However, the dining options were disappointing and overpriced. Despite these drawbacks, the hotel is worth considering for its great location and overall comfort.
Rooms
8.0
The rooms were good and clean, quiet, and very comfortable.
Service
7.0
The service was a bit lacking as they attempted to charge for the room on the last night, but overall, they were nice and helpful.
Location
9.0
The location was worth it, with a view over the marina at Viaduct Harbour from my room.
Dining
5.0
The dining experience was far from satisfactory with eye-watering expensive prices and horrible food.
Facilities
The hotel offers home-made products for dining.
Michael
United States,
November
2023
5.4/10
My stay at the hotel was a mixed experience. The location was fantastic, close to the Viaduct and Queen St, but the room had its flaws with noise from a club below and a lack of amenities like no milk for coffee. The service was hit or miss, with some staff being welcoming while others were unwelcoming. Dining options were subpar with high prices and inexperienced staff. The hotel had decent facilities but showed signs of wear and tear.
Rooms
6.0
The room was okay, with a decent bed and a reasonable size, but the noise from the club below and lack of milk for coffee were disappointing. The dated bathroom and tired look were also noticeable.
Service
5.0
The service varied from great and welcoming to unwelcoming and threatening, making it inconsistent overall.
Location
7.0
The location was ideal, near the Viaduct and Queen St, putting it right in the middle of all the action. However, noise could be an issue due to the proximity to a club.
Dining
5.0
The dining experience was a letdown with eye-watering prices, inexperienced staff, and horrible food quality.
Facilities
6.0
The hotel had decent facilities, but signs of wear and tear were evident, reflecting a somewhat tired ambiance.
Stephen
United Kingdom,
October
2023
6.4/10
The hotel offers spacious rooms with kitchen and laundry facilities ideal for longer stays, though initial room satisfaction was lacking, but the Duty Manager provided alternative options promptly. The service was generally good, with friendly restaurant staff. The location is excellent near the waterfront, Viaduct, and Queen St, making it convenient for exploring the city. The dining experience was below par in terms of food quality and service. The facilities are decent overall.
Rooms
7.0
The room was large with a separate bedroom, great kitchen, and laundry facilities.
Service
7.0
The service was generally good, with friendly staff.
Location
8.0
The hotel's location near the waterfront, Viaduct, and Queen St offers plenty of options for activities and exploring the city.
Dining
5.0
The dining experience was not satisfactory, with overpriced and unappetizing food.
Facilities
6.0
The hotel offers basic facilities for a comfortable stay.
Debbie
United Kingdom,
August
2023
7.0/10
The hotel room was spacious and had a great view of the sky tower, which suited our needs with its convenient amenities like the kitchen, washing machine, tumble dryer, and iron & board. However, the proximity to a noisy bar that stayed lively well past midnight was a drawback.
Rooms
7.0
The rooms provided a spacious layout with a wonderful view of the sky tower and contained all the necessary amenities for a comfortable stay.
Service
9.0
The service was exceptional, with staff going out of their way to accommodate our requests and being responsive throughout our stay.
Location
8.0
The location was ideal for exploring the nearby waterfront promenade, abundant restaurants, and bars, perfect for sightseeing and dining. However, staying on the 1st floor on a weekend could be noisy due to the DJ at the bar underneath.
Dining
5.0
While the dining options were varied and satisfactory, the experience was dampened by the high prices and inexperienced wait staff, resulting in a less-than-ideal dining experience.
Facilities
6.0
The hotel facilities were average, providing the necessary amenities without any standout features.
Jean
United Kingdom,
July
2023
6.2/10
My stay at the hotel was a mix of positives and negatives. The location was great, offering a lovely view and close proximity to the city center and restaurants. The room, although matching the pictures and well-equipped, wasn't ready on time, leading to a delay in check-in. The service was friendly but lacked promptness. The dining experience was dreadful, with overpriced and inedible food. Despite these drawbacks, the facilities were decent, and the hotel's location was ideal for exploring the area.
Rooms
7.0
The room was exactly as per the picture we had seen when we booked, containing all necessary amenities like a kitchen, washing machine, and iron & board. However, it wasn't ready for check-in on time, leading to a few hours of waiting, which was disappointing.
Service
6.0
While the staff were friendly, their service lacked efficiency and promptness, which was a letdown.
Location
8.0
The location was great with a beautiful view and close proximity to the city center, ferries, and numerous restaurants. However, the cleanliness issue with thick dust on the glassware shelves was unacceptable.
Dining
5.0
The dining experience was far from satisfactory, with eye-watering prices, inexperienced staff, and inedible food. It was a dreadful experience overall.
Facilities
7.0
The facilities were decent, but the lack of attention to cleanliness in some areas was noticeable and could be improved.
James
United Kingdom,
June
2023
8.6/10
I had a wonderful stay at the hotel with its fantastic views and the convenience of charging back to the room at affiliated restaurants. The only downside was that my room wasn't ready upon arrival.
Rooms
8.0
The room had a fantastic view and I could easily charge back to my room at affiliated restaurants.
Service
9.0
The staff went above and beyond, especially for my husband's birthday. They were lovely and the location in the city was fabulous.
Location
9.0
The hotel's location was excellent, being right among the viaduct at the Viaduct Harbour in Auckland. It was close to the city center, ferries, and plenty of restaurants.
Dining
8.0
The dining experience was great, especially the breakfast at MSocial. Fresh salads were a highlight.
Facilities
9.0
The facilities were top-notch, with excellent options for dry cleaning and laundry.
Fantastic views
Room not ready
Thomas
United Kingdom,
May
2023
6.8/10
The hotel had mixed aspects with a smaller bed in a tidy, slightly outdated room, but the spacious suite with kitchenette and laundry facilities was a plus. The service shined with helpful and welcoming staff, yet the dining experience left much to be desired. The location was unbeatable right on the harbor, although a better view was expected. Overall, a solid choice with room for improvement.
Rooms
7.0
The room was tidy and clean although a little outdated, but the spacious suite with kitchenette and laundry facilities was a great feature.
Service
9.0
The staff were very helpful on check-in and checkout, making the experience enjoyable.
Location
8.0
The location was amazing right on the harbor, with a lively atmosphere and close proximity to many dining options.
Dining
5.0
The dining experience was far from ideal with expensive, unappetizing food and inexperienced staff.
Facilities
6.0
The hotel offered basic facilities, nothing extravagant but sufficient for a comfortable stay.
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